Refund Policy

General Policy

Strasia Group provides professional advisory and facilitation services. Due to the nature of our services, the following refund rules apply:

No Refund After Service Commencement

Advisory services, company formations, and government application processes are non-refundable once processing has commenced. This includes but is not limited to:

• Company formations after submission to the relevant authority
• Visa applications after submission to the immigration authority
• Accounting and tax services after commencement of processing
• Consultation sessions and strategy development after delivery

Third-Party Costs

Government fees, notary costs, government levies, and other third-party costs incurred during service delivery are generally non-refundable, as these are paid directly to the respective authority or third party.

Cancellation Before Service Commencement

If you wish to cancel your engagement before we have commenced processing, please contact us immediately at [email protected]. In such cases, we will review a partial or full refund on a case-by-case basis.

Exceptions

In exceptional cases where Strasia Group demonstrably cannot deliver a contractually agreed service (e.g., government rejection without client fault and without possibility of remedy), a proportional refund of the service fee will be reviewed. Third-party costs remain excluded.

Contact

For refund inquiries, please contact: [email protected]. Please include your contract number and a description of your concern.